Last Updated: 26 March 2026
Deployment Notes: This version includes updates to comply with Google Play's Data Safety requirements and Apple App Store privacy disclosures.
| Section | Change Summary | Section 3 | Added explicit disclosure of Device or Other IDs (Android ID, Firebase Installation ID, Advertising ID, Push Tokens) |
|---|---|
| Section 4 | Added Fraud prevention and Security compliance as specific purposes |
| Section 5 | Expanded to list Stripe, Windcave, and OneSignal/Firebase as specific third-party providers |
| Section 8 | Renamed to "App Data, Device Identifiers, and Cookies" with detailed identifier disclosure |
This Privacy Policy explains how we collect, use, and protect personal information when providing electric vehicle (EV) charging services as a Charge Point Operator (CPO). We are committed to protecting your privacy and handling your data transparently and securely.
This policy applies to both our mobile application (available on iOS and Android) and our website.
Solnet Consultants Limited is a Charge Point Operator (CPO) that owns and operates electric vehicle (EV) charging infrastructure and provides associated digital services under its trademark SolnetEV, including mobile applications, payment processing, and charging management platforms.
For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Solnet Consultants Limited acts as the Data Controller responsible for determining how and why your personal data is processed.
Contact details:
Email: info@solnetiot.com
Address: Unit 4, Modular Business Park, Norton Road, Stevenage SG1 2FZ, United Kingdom
We collect only the information necessary to provide EV charging services, which may include:
Information You Provide
Information Collected Automatically
We do not collect unnecessary personal data, and we do not sell your information.
Your information is used solely to:
| Purpose | Description | Provide EV charging services | Manage charging sessions, start/stop charging, and deliver service updates |
|---|---|
| Process payments and billing | Securely handle transactions and issue invoices |
| Manage user accounts | Maintain your account preferences and history |
| Monitor charger performance | Ensure reliability and diagnose technical issues |
| Provide customer support | Respond to inquiries and resolve issues |
| Fraud prevention and security | Protect against fraudulent transactions and unauthorised access |
| Comply with legal obligations | Meet regulatory and tax requirements |
We do not sell, rent, or share your personal data with third parties for marketing or commercial purposes. Data may be shared only when necessary with the following categories of service providers:
| Service Provider | Purpose | Data Shared | Stripe | Payment processing | Payment information, transaction data, device identifiers (for fraud prevention) |
|---|---|---|
| Windcave | Payment processing | Payment information, transaction data, device information (for security compliance) |
| OneSignal / Firebase | Push notifications | Push tokens, device identifiers, app usage data |
| Technical hosting and infrastructure providers | System operation | App logs, session data, anonymised usage metrics |
All partners are required to protect your data in accordance with applicable data protection laws and may only use your data to perform services on our behalf.
We implement appropriate technical and organisational measures to protect your data against:
Data is stored securely and retained only as long as necessary to provide services or meet legal obligations. Payment information is processed directly by our payment partners (Stripe and Windcave) and is not stored on our servers.
Under applicable data protection laws (including UK GDPR), you have the right to:
To exercise these rights, please contact us at info@solnetiot.com.
Mobile App (iOS and Android)
When you use our mobile application, the following identifiers may be collected by our service providers:
| Identifier | Purpose | Collection | Android ID | Fraud prevention (Stripe) and app functionality | Collected automatically |
|---|---|---|
| Firebase Installation ID (FID) | Push notifications and analytics (OneSignal) | Collected automatically |
| Push notification token | Delivering charging alerts | Collected automatically |
| Advertising ID (AAID/IDFA) | Analytics and performance monitoring | Collected only with your consent (iOS) or where applicable (Android) |
You can reset or limit advertising ID tracking through your device settings:
Website and Cookies
Our website may use essential cookies or similar technologies required for service functionality. These are not used for advertising tracking.
We may use service providers that process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as:
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Updates will be published on our website and mobile application with a revised "Last Updated" date.
If you have any questions regarding this Privacy Policy or your data, please contact:
| Email: | info@solnetiot.com |
| Company: | Solnet Consultants Limited |
| Address: | Unit 4, Modular Business Park, Norton Road, Stevenage SG1 2FZ, United Kingdom |
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.
Whether you just want a quick chat about the possibility of installing a green energy solution or if you already know exactly what you want, Solnet can help.
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